1. DO YOU SHIP WORLDWIDE? WHAT IS THE SHIPPING FEE?
Yes. We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping cost:
Standard: USD $6.99
2. WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
3. HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. And please note that:
- Estimated delivery doesn’t include our 7 – 10 days (working days) processing time and not-working day
- When it’s the high peak of demand for logistics, it will be slower which we cannot control.
Our estimated delivery time is as below:
- Standard Shipping: 15 - 30 days (working days)
4. DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5 days, please contact us.
You can use your tracking information at https://www.17track.net/en
5. MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 7 – 10 days since you receive it, please contact us.
6. MY TRACKING INDICATES A RETURN TO THE SENDER OR A FAILED DELIVERY
In the event that the buyer provides an incomplete or incorrect shipping address, the shipping company in the recipient's country (the second shipping company) will return the shipment to the international warehouse of the first shipping company (indicated as the sender in the tracking information). It will not be returned to us.
Depending on the policies of each shipping company, the package may either be redelivered to the recipient or deemed undeliverable, potentially leading to disposal. In the case of possible redelivery, the buyer is responsible for covering the shipping fees for the redelivery of the shipment. Please contact us as soon as possible at contact@client-assistance.com for advice and assistance.
7. THE TRACKING SAYS DELIVERED BUT I DON'T RECEIVE ITEMS
In this case, please follow these steps before reaching out to us:
7.1. Check inside the mailbox carefully, including safe places around it where it may have been placed in the mailbox couldn’t hold the package. Look inside porches and other areas around the front of the property. Check with neighbours in case the item was left with them or in their mailbox.
7.2. Check with other people who live with you, in case they collected the item and placed it somewhere. Finally, if you live in an apartment or other managed accommodation, check with the management office or reception in case they have the item.
7.3. You also should check with their local post office too, who may be holding the item. Sometimes the mail carrier will inadvertently mark the item as delivered while it is awaiting collection from a post office.
7.4. In some unexpected cases, your items were delivered at the front of your house by courier but stolen by other people (we was informed about this by some our customers). So we recommend that you should check camera at front house and send us the video, we are very happy to resend the items for you.
8. WHY MY ITEM IS HELD BY THE CUSTOMS?
Don’t worry! For some cases, your item will be held by the custom, waiting for your claim. Please contact your post office to get support on this case. After you follow their guidance, the package will be released by the customs and transferred to your local post office.