1. WHY DON'T I RECEIVE A CONFIRMATION EMAIL?

In this case, please kindly check in INBOX, SPAM MAIL & JUNK MAIL and you will see a confirmation email from us. In case you still don’t see it in those mailboxes, please contact us at contact@client-assistance.com to get updated manually.

2. HOW LONG IS THE ESTIMATED DELIVERY TIME?

Please find it at this page: SHIPPING & DELIVERY

Normally, it will come sooner than the estimated time. Sometimes it will take longer because of unexpected reasons like weather, transit issues, flight cancelation, local post office policy, customs, …

3. DO I RECEIVE AN INVOICE FOR MY ORDER?

If you are a company or enterprise customer, we are very happy to provide invoice for you to work with your accountant if you need. Please send us a message and we will help you.

4. THE ITEMS ARE TOO LARGE (OR SMALL) WITH ME, NOT FIT ME?

In this case, please follow our guide dance as below:

4.1. Please check the size tag of the product to see if it’s correct as the size you choose or not.

4.2. If the size tag is correct but the dimension is different with the size chart. Please help us to measure the item: bust, length, sleeve, shoulder and then send us the images of them.

*NOTE: Please put the items straight while measuring.

4.3. If the dimension is correct as the size chart but it doesn’t fit you, maybe because you forgot to read the size chart before choosing.

(Please note that there is always 1-3cm differs between items and size chart due to manual measurement, that is also noted by us on the size chart)

5. WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

6. WHEN RECEIVING A PACKAGE, HOW SHOULD I RECORD A VIDEO OF UNPACKING IT?

- Ensure that the video clearly shows the information on the package: Tracking number, sender's name and address, recipient's name and address.
- Record the inspection of all surfaces of the sealed package. Rotate the package to demonstrate that it has not been opened before. Then, record the scene of you opening the package and inspecting each item inside.
- Record continuously without interruptions. Videos that have been cut or edited will not be accepted.